Shipping policy

Shipping Policy

At IllumaVibes, we’re committed to getting your order to you as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed. During high-volume periods, processing times may be slightly longer.

Shipping Times

Estimated delivery time is typically 7–20 business days after processing, depending on your location, carrier delays, and order volume.

Please note that shipping times are estimates and may vary due to factors outside of our control, including weather delays, carrier delays, holidays, or customs processing.

Shipping Rates

Shipping rates are calculated at checkout unless otherwise stated.

We may offer free shipping promotions from time to time. If your order qualifies for free shipping, it will be automatically shown at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information when available. Please allow 24–72 hours for tracking updates to appear after your tracking number is issued.

Incorrect Shipping Information

Please make sure your shipping address is entered correctly at checkout. IllumaVibes is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We’ll do our best to update it before the order ships, but we cannot guarantee changes once the order has been processed.

Lost, Stolen, or Delayed Packages

IllumaVibes is not responsible for packages that are lost, stolen, or delayed after they have been handed over to the shipping carrier.

If your package is marked as delivered but you have not received it, please check with neighbors, household members, your local post office, or the shipping carrier first.

Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 7 days of delivery with your order number and photos of the packaging and product. We’ll review the issue and help make it right.

International Shipping

At this time, shipping availability may vary by location. Any customs fees, import duties, taxes, or additional charges are the responsibility of the customer.

Contact Us

If you have questions about your order or shipping, please contact us at:

support@illumavibes.com